FAQ

1. Am I required to pay VAT (Value Added Tax) on my purchase?

No. All displayed prices at League Fan Gear (leaguefangear.com) are final and inclusive of any applicable taxes and duties. You will not encounter any additional charges at checkout or upon delivery.

2. Which payment methods are available on your website?

We accept secure mainstream payment methods: Credit Cards (Visa/Mastercard), Western Union, and Bank Transfer.

3. Are transactions on your website protected and secure?

Absolutely. Our website employs bank-level SSL encryption technology and strictly complies with PCI-DSS standards to ensure your payment and personal details are fully protected.

4. Is it possible to complete payment via telephone?

For security reasons, we do not process payments over the phone. All transactions must be completed securely through our online encrypted checkout system.

5. What should I do if I encounter an error during credit card payment?

Please ensure your card details are entered correctly and your bank authorizes international online transactions. If the issue persists, try an alternative payment method, contact your bank, or reach out to our support team for troubleshooting assistance.

6. What occurs if my order is not confirmed but my card shows a charge?

This is typically caused by a bank pre-authorization where funds have not actually been deducted. Banks usually release frozen funds within 3–10 business days. If an amount is actually deducted without order confirmation, please contact us immediately.

7. What are your shipping destinations and estimated delivery times?

We primarily serve the United States, Canada, Mexico, and Europe. Orders dispatched to the US, Canada, and Mexico typically take 7-15 business days, while European deliveries range from 7 to 20 business days. All shipments include tracking.

8. How can I monitor the status of my shipment?

Once your order is dispatched, you will receive a tracking number via email. You can enter your tracking number directly on our Track Your Order page to check the real-time shipping status instantly, or view it via the carrier's network.

9. Can modifications or cancellations be made after placing an order?

Orders can be cancelled within 1 hour of placement, provided they have not entered the packing or tailoring stage. Modifications can only be made if the order has not yet entered the fulfillment process. Please contact us immediately with your order number.

10. Are all products, including popular team jerseys, currently in stock?

Most items are in stock and ready to ship. Due to high demand during major tournaments (such as UEFA or World Cup events), some popular styles may sell out quickly, and real-time availability is shown on each product page.

11. What does a "pre-sale" product mean?

For upcoming or restocked popular custom designs, we open pre-sales so you can secure your favorite style in advance. Items are shipped in order of pre-sale placement, with estimated shipping times clearly marked on the product page.

12. How do I choose the right size?

We strongly recommend consulting our detailed Size Guide before purchasing. Sizing variations may exist across different cuts, making body measurements the most accurate reference.

13. What is your return and exchange policy?

We offer a 30-day return and exchange period from the date of delivery for items in unused, unwashed condition with original tags and packaging intact. Please note that fully customized jerseys with printed names and numbers are exclusive and cannot be returned or exchanged unless there is a quality defect.

14. How long does a refund or exchange take to process?

Once we receive the returned item and confirm it meets conditions, processing takes 3-5 business days. Refunds are issued to your original payment method, and the posting time depends on your bank.

15. Who covers the costs for returns or exchanges?

Customers are responsible for return shipping costs for non-quality reasons (such as incorrect sizing). If the return or exchange is due to our error or a quality issue, we cover all associated costs.

16. How should I wash and care for my custom jersey?

To ensure longevity of your custom gear, we recommend:

• Machine washing cold with similar colors.
• Turning the jersey inside out before washing.
• Avoiding bleach and fabric softeners.
• Line drying or tumbling dry on low heat.
• Never ironing directly on printed or heat-pressed names and numbers.